SHIPPING INFO

DO YOU SHIP TO MY LOCATION?

Laluneduciel can deliver to most parts of the world, we will provide safe and fast delivery of your order.

Note: These times do not include our 3-5 days order processing time. Shipping times are to be taken as an estimate only.

Laluneduciel will ship your order out as soon as possible. All in-stock items will be shipped out within 1-3 working days, and pre-sale items will be shipped within 3-40 working days. Please double check the item description for specific shipping estimates on pre-sale items.

*Except custom & special order items

Please allow 1-3 business days to process your order. Once your order is shipped out, you will receive an email containing the tracking number and any other relevant shipping information.

Worldwide delivery times will vary based on location. Most orders should arrive within 5-7 working days of shipment.

*Due to the impacts of COVID-19 on logistics services, your order may experience slight shipment delays*

We will send out tracking information to the email address provided once the -order has been shipped.

Once the package has been handed over for shipment, it immediately becomes the property of the customer. If there are any issues with a package during transportation or customs according to the tracking status, please contact the provided courier to help claim your package or resolve any issues. If this cannot be resolved, please contact us immediately.

Any period or date for delivery of Goods stated by LaLuneDuCiel is intended as an estimate only and is not a contractual commitment. LaLuneDuCiel will use its best endeavors to meet any estimate delivery dates but will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date.

LaLuneDuCiel does not deliver Orders to Post Office boxes or Parcel Lockers.

If the Customer believes their nominated delivery address will be unattended at the time of delivery, we suggest nominating an address that the Customer knows will be attended during regular business hours. If the nominated delivery address is unattended at the time of delivery, the courier will either leave the Goods in a secure location under their ATL (in which case the delivery will be deemed successful by the courier) or a card will be left with details as to where the Customer can collect the Goods. At this time the Goods will be deemed delivered (‘Successful Delivery’).

LaLuneDuCiel will not be held responsible for any occurrence that may happen following the Delivery of a Good, including theft or damage if a Good is delivered to an unattended address. All risk in the Goods will remain with the Customer upon Delivery and LaLuneDuCiel will not offer a replacement Good or refund a Customer for any lost or damaged Goods.